Help from the peoplewho build MyToolkitt.
A locked account, a QR code that isn’t working, a question about a plan. Tell us what’s going on and we’ll reply within 1 working day.
What to expect
- Who answers
- A person, every time. There is no chatbot.
- How we reply
- By email, to the address you give in the form
- Direct email
- hello@mytoolkitt.com
Quick answers
For these, there’s no need to wait for a reply.
- The confirmation email didn't arrive
Check your spam folder first. If it isn't there, log in with the email and password you signed up with and select Send it again. Each link works for 24 hours.
Log in- I forgot my password
Select Forgot password? on the log in page. We email a link to choose a new one, and it works for 1 hour.
Reset your password- Can I change where a printed QR code goes?
Yes, if it's a dynamic code. Edit it from your QR codes and the printed code opens the new destination. A static code stores its content in the code itself, so it can't be changed after printing.
Open your QR codes- Can I get a refund?
Yes. Ask within 14 days of your first payment for a full refund. Choose Billing or plans as the topic and write from the email address on the account.
Read the Refund Policy- How do I delete my account?
Open Account settings and select Delete my account. It asks for your password and can't be undone. QR codes in your personal workspace stop working, including printed ones.
Open Account settings